Read An Impact Evaluation: Communicating Across Differences – Resetting the Table’s Contributions to Strengthening Leaders and Communities, by Research Success Technologies
The training with Resetting the Table has been transformational for me. We were taught practical and impactful skills and given the space and tools to practice them. When we were first told to engage with people across difference, I realized that I had already anticipated the other person’s stance. But once we actually started, it turns out their opinion was as nuanced as mine and we grew not only in our understanding of the issue, but in our relationship to one another. – A Federation Executive
Resetting the Table (RTT) works to equip community leaders with tools and skills to enable “collaborative deliberation” in the face of strong differences on contentious issues. The goal is to transform ideological disagreement and conflict into an engine of strengthened relationships and problem-solving, ultimately to build healthier communities and a more cohesive, resilient society. For that purpose, RTT has developed a toolkit of processes, including communication skillbuilding workshops, facilitated community dialogues, narrative training for media makers, multi-perspective educational resources, 10-month intensive trainings, 4-6 session professional development and learning cohorts, and decision-making forums. RTT programs have directly reached more than 80,000 participants across the United States, including people who hold vastly different political views as well as professional roles, ranging from clergy from various faith traditions to TV writers to leaders of national and regional community organizations.
In 2023-24, Research Success Technologies conducted an in-depth evaluation focused on RTT’s work with leaders working within American Jewish organizations at the time of their participation. Researchers assessed the cumulative impact of RTT’s training programs and provided insights for the organization’s future development.
The Need for Communication Across Differences
Communication across differences, while challenging, is a vital component of communities, organizations, and pluralistic societies, and of Jewish life in particular. As shown in this report, communication across differences encompasses a wide range of contentious issues that, when not addressed, become the source of potentially destructive division. Common issues inspiring charged differences include political divides, such as the red/blue polarization affecting American society, and differing views on the role of Israel in Jewish life. They also involve generational gaps, where younger and older members may have contrasting attitudes toward politics, current events, tradition, and religion. Denominational differences, spanning Orthodox, Conservative, Reform, and secular Jewish identities, require sensitive dialogue. Additionally, communication across differences is essential in addressing interfaith relations, racial diversity, and responses to antisemitism. Bridging these divides strengthens communal cohesion and resilience.
The contribution of RTT’s training for communication across differences came into sharp focus during the period in which this research was conducted. The project’s launch meeting occurred the week following October 7th. The fallout which continues, and its impact on alumni of RTT’s programs, have afforded deep insight into the critical need for communication across differences in this time of historic crisis. This research shows RTT alumni navigating the emotional and ideological reactions to post-October 7th fault-lines by promoting open, empathetic dialogue, particularly as individuals and organizations grapple with differing perspectives regarding the Israel-Gaza war itself as well as responses to the way the war has impacted college campuses, organizations, and communities.
In this time, many Jewish leaders fear directly addressing ideological divisions – both within Jewish life and between Jews and the society around them. This report tells the story of how skillsets and mindsets for communication across differences can transform ideological diversity from a potentially destructive force into a resource for building healthy, cohesive, and resilient organizations and communities. The report also grapples with the difficulties of reaching the ideal and maximizing the impact of communication across differences.
An Impact Evaluation: Communicating Across Differences – Resetting the Table’s Contributions to Strengthening Leaders and Communities, Ezra Kopelowitz Ph.D., Hadar Franco Galor Ph.D., Jack Gillis M.A. and Kristine Leduc, Research Success Technologies, February 2025